Frequently asked questions.

Everything about taking bookings for your space on Shopify with Booker. Still stuck? Email booker-app@protonmail.com.

Getting started.

What does Booker do?

Booker turns a Shopify product into a bookable space or time slot. Customers see live availability on the product page, pick a slot, and pay through your normal Shopify checkout.

What can I rent out with it?

Any space you hire for a length of time: photography and film studios, darkrooms, meeting rooms, rehearsal and music rooms, coworking desks, sports courts, event venues and workshops.

Do I need a separate booking tool or website?

No. Booking and payment run on your existing Shopify checkout, so your orders, customers and payouts work exactly as they do now.

How do I set it up?

Install Booker, make a product bookable and set its lengths and rates, add the calendar block to the product page in your theme editor, set your hours, and take a test booking. Most of the work is a one-time setup.

Bookings and availability.

How does it stop double bookings?

A slot is held the moment it goes in the cart and checked again at checkout, so the same time can never be paid for twice on the same space.

Can customers book by the hour?

Yes. You set the unit length, for example one hour, and customers book a single unit or a run of them, or a half or full day.

Can I set opening hours and block out dates?

Yes. Set the hours you are open per weekday, a lead time so bookings cannot be made last minute, and block out any dates you are closed. On the Pro plan, any product can override this with its own hours and closed dates, so different spaces can keep different schedules.

Can I leave a gap between bookings?

Yes, on the Starter and Pro plans. Set a turnaround buffer per space, a number of minutes reserved before and after each booking, so back-to-back hires cannot be booked while you clean or reset the room.

Can I ask the customer questions when they book?

Yes, on the Starter and Pro plans. Add your own questions, for example crew size or what they are shooting, and the answers are saved with the booking and shown on the order.

Can I add a booking myself?

Yes. You can add a walk-in or phone booking by hand from the admin, and it blocks that slot like any other.

Rooms and pricing tiers.

Can I offer more than one room or space?

Yes. Sell each room or space separately with its own rate, so a customer books the exact space they need, and they can book more than one at once.

Can I charge different rates for the same space?

Yes. Pricing tiers let you offer the same space at different rates, for example commercial and editorial, and the customer picks which applies.

Can customers book several rooms at once?

Yes, on the Pro plan. Availability is the intersection of the selected rooms, and you can offer a bundle discount when several are booked together.

Can I sell paid add-ons or extras?

Yes, on the Pro plan. Offer extras like a lighting kit or cleaning with their own price, and the customer adds them to the booking. The extras are priced on your side and charged in the same order.

Pricing and billing.

How much does Booker cost?

There is a free plan for one product. Starter is $9.99 a month for up to three products with Google Calendar sync, and Pro is $19.99 a month for unlimited products, multiple rooms and pricing tiers.

How am I billed?

Paid plans are billed monthly through Shopify and appear on your Shopify invoice. You can change or cancel any time.

Is there really a free plan?

Yes. The free plan lets you take bookings on one product with all the core booking tools, at no cost.

Payments and checkout.

Do customers pay through Shopify?

Yes. Booking and payment run on your normal Shopify checkout, so your orders, customers and payment setup work exactly as they do now.

Can I take a deposit instead of the full amount?

Yes, on the Pro plan. Set a deposit percentage per product and the customer pays that share at checkout. The balance is recorded against the booking and shown on their confirmation and reminder emails, and you collect it at the booking. Leave the deposit at zero to charge in full.

What happens if a booking is refunded?

If you refund the order in Shopify, Booker cancels the booking, frees the slot, and removes it from any synced Google Calendar.

Calendar and integrations.

Does Booker email my customers?

Yes, on the Starter and Pro plans. Booker can send a confirmation when a booking is made, a reminder before it starts, and a new-booking notice to you. Each email is optional and can be turned on or off.

Can Booker text my customers a reminder?

Yes, on the Pro plan. Connect your own Twilio account and Booker sends an SMS reminder before the booking. You are billed by Twilio for the messages, and you are responsible for consent and STOP handling.

Does it sync with Google Calendar?

On the Starter and Pro plans, each paid or manual booking can be pushed to a Google Calendar you choose, and removed if it is cancelled or refunded.

Can I see bookings in Apple Calendar, Outlook or Airbnb?

Yes, on the Starter and Pro plans. Booker gives you a private calendar feed link you subscribe to in Apple Calendar, Outlook or Google, or import into Airbnb to block those dates. It stays up to date on its own, and every confirmation email includes an add-to-calendar file.

Can customers get a calendar invite?

Yes. On the paid plans you can optionally send the customer a calendar invite for their booking.

Can I match the calendar to my theme?

Yes. Style the calendar in the app: colours, corner radius, density, 12 or 24 hour times, and more. You can also point Booker at your theme's own Add to cart button so the booking uses your existing button.

Where do I see all my bookings?

Every booking appears on the admin calendar inside Booker, with the customer, time and revenue in one view.

Data and support.

What data does Booker store?

Only what is needed to run a booking: the customer name and email from the order, the order reference, and the booking time. No payment details are stored. See the privacy policy for detail.

What happens to my data if I uninstall?

On uninstall, Booker disconnects any Google Calendar link and deletes your booking data, as described in the data processing agreement.

How do I get help?

Email booker-app@protonmail.com with your store domain and a short description. We aim to reply within two business days.

Start taking bookings this week.

Install Booker, make a product bookable, and take your first booking.